Purpose Statement
The purpose of this policy is to define the parameters for refunds on Membership Dues, products and services.
Membership Dues:
Membership refunds and cancellation: NACNS makes all efforts to ensure satisfaction with membership purchases. Refunds for a membership will be provided within 3 business days of the receipt of payment for a new or renewing member, with the following conditions:
- If institutional/individual accounts tied to the membership have downloaded/accessed/viewed any of the available documents, courses, or training online via NACNS, the refund will be allocated minus the current non-member rates for any resources downloaded/viewed online as part of NACNS member value
- If institutional/individual accounts tied to the membership have not downloaded/accessed/viewed any of the available documents, courses, or training online via NACNS, a full refund will be processed.
After 3 business days, no refunds will be made available for membership purchases nor will any transfer of payments for membership occur. Requests for refunds in membership must be emailed to Info@nacns.org. Membership can be cancelled at any time by requesting such cancellation in an email to Info@nacns.org. Any membership cancellations that take place more than 3 business days after purchase of a membership will not receive any refunds, however all membership-related listings, benefits, and values will be cancelled.
Webinars
Refund requests must be received in writing or via e-mail at info@nacns.org within 7 business days of the date of purchase. No refunds will be issued after 7 business days of the date of purchase. Purchaser requesting a refund after the 7-day refund period can receive a credit equal to the same dollar amount of the original purchase to use toward the purchase of a future course. No refunds or credits will be issued if a purchaser has logged into the webinar OR after one year from date of purchase. All purchases must be used within 12 months of issue date. Refund requests for extenuating circumstances will be handled on a case-by-case basis when a detailed request is emailed to Info@nacns.org.
Conference
Cancellation requests received 30 or more days before the live event will receive a 100% registration fee refund minus a $50 processing fee. No refunds will be made for cancellation requests received within 29 days of the event.
Refund requests for extenuating circumstances will be handled on a case-by-case basis when a detailed request is emailed to info@nacns.org.
In the unlikely occurrence that NACNS cancels an event, NACNS limits its liability to each registrant to the amount paid by the registrant.
All cancellation requests must be sent via email to info@nacns.org.
Toolboxes:
Refund requests must be received in writing or via e-mail by NACNS within 7 business days of the date of purchase. No refunds will be issued after 7 business days of the date of purchase. No refunds or credits will be issued if a purchaser has logged into the course. No refunds will be issued after 12 months from the date of purchase. Refund requests for extenuating circumstances will be handled on a case-by-case basis when a detailed request is emailed to Info@nacns.org.
Products:
All NACNS purchases made in the online store are non-refundable. If an item is damaged in shipping, pictures of the damage, along with name, address and contact information should be sent via email to info@nacns.org within 7 days of receipt in order for consideration of a replacement product to be sent. Refunds on products purchased in NACNS’s online store are only made available if there is insufficient inventory.
Journal – Hardcopy:
All NACNS Journal purchases are non-refundable. If the journal is damaged in shipping, pictures of the damage, along with name, address and contact information, should be sent via email to info@nacns.org within 7 days of receipt in order for consideration of a replacement journal to be sent.